Discussion on the Management Mode of Educational Service Quality in Colleges and Universities based on ISO9000 Family Standard

Chaohu He, Shan’an He

 Jose Rizal University 80 Shaw Blvd Mandaluyong, Metro Manila, Philippines

Abstract: In view of the current problems such as poor management and evaluation of university education service quality, this paper studies the standard management model of university education service quality based on ISO9000standards, improves the ISO9000standards of university education service management, standardizes teaching course services and supervision standards, optimizes the management model of educa-tion service quality based on the standard, smoothes the order and process of education service management, and finally completes the optimization of university education service quality management model.  The experiment proves that compared with the traditional management model, the quality management model of university education service based on ISO9000standards has obviously improved in the practical application process and fully meets the research requirements.

Keywords: ISO9000family;  University education;  Quality of education;  Management model