STUDY ON THE INFORMATION SERVICE EVALUATION INDEX SYSTEM OF UNIVERSITIES LIBRARIES BASED ON KNOWLEDGE MANAGEMENT

Jieping DONG

Tianjin Agricultural University, Tianjin, 300384, CHINA

Abstract: With the arrival of the era of knowledge and economy, as a new management mode, knowledge management emerges as the time requires. The libraries of universities both at home and abroad have also introduced the concept of knowledge management. How to apply the theory, technology and method of knowledge management in the practice of universities libraries management, and how to evaluate the effect of information service of the libraries based on knowledge management, are the problems which need to pay attention especially. First of all, this paper describes the connotation of knowledge management and the present situation of the information service of the universities libraries. And then, according to the design principle of the information service evaluation of the university libraries based on knowledge management and the definition, connotation, objectives and related activities of knowledge management, the author analyzes and compares the influence factors of the information service evaluation index system of universities libraries based on knowledge management from the six aspects of services infrastructure, service platform, service personnel, service content, service mode and service effect. Finally, the performance evaluation system of the libraries based on the knowledge management and the first level, second level and three level index system of the information service evaluation index system of universities libraries based on knowledge management are constructed.

Keywords: Knowledge Management; Universities Libraries; Information Service; Service Evaluation; evaluation Index